Refund policy
Returns Policy
To protect designers’ copyrights, cross-stitch patterns (printed or downloadable) are not eligible for returns or refunds.
Other items may be eligible for return if they meet the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- You must contact us within 14 days of delivery to initiate a return.
- The item must be shipped back within 30 days of delivery.
You are responsible for return shipping costs unless the item was received damaged.
Non-Returnable Items
- Gift cards
- Personalized items
- Printed or downloadable patterns
- Clearance items
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and credited to your original payment method. Return shipping costs are non-refundable and will be deducted from your refund if applicable.
Exchanges
Exchanges are only available for items that arrive defective or damaged. To request an exchange, email abby@topknotstitcher.com with details of the issue. Approved exchanges should be sent to:
TopKnot Stitcher Shop
2777 Yulupa Ave #510
Santa Rosa, CA 95405, United States
Return Shipping
To return an item, ship it to the address above. Consider using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of your return.
If you have any questions, please contact us at abby@topknotstitcher.com.